Homestay.com Safety FAQs

How does Homestay.com address trust and safety?

The safety of our hosts and guests is our number one priority. Any hosts that are connected with a Local Partner are visited by them before being listed on Homestay.com. Please note, Homestay.com do not visit or verify in person any homestays listed on the Homestay.com website.

We ask that hosts confirm their email addresses and phone numbers during the signup process. We review every profile in detail before allowing the listing to appear on the website.

Our hosts’ public profile on the website will show only their first name and will not give the specific location of their home. It will show only the general area in which their home is located. Guests will only receive their host’s full name, address and contact details after they have made a confirmed booking and have paid their 15% non-refundable booking fee.

We currently store documents in Amazon S3. This storage complies with the safe harbour regulations. All documents are encrypted, and only accessible with private tokens dynamically generated.

Is my private information safe?

All of the information and documents submitted to Homestay.com by guests and hosts is securely stored and protected.

Hosts who sign up to Homestay.com can rest assured that their private profile details are accessible only to them and their local partner. No one will see their password-protected private profile information.

Homestay.com will not provide this information to any other third party.

How can I prepare myself as a host?

Complete the house rules section of your profile with care to ensure guests understand what to expect.

If a guest sends you a message about your availability, ensure you respond promptly and accurately.

Get in touch with your guest(s) before they arrive and introduce yourself. Ask them to email you a photo and details of any other people (or pets if appropriate) in their booking party.
Ask your guest(s) to advise you of their expected time of arrival. Make sure your guest(s) know how to get to your homestay.

Check your emails regularly for booking notifications and reminders.

How can I prepare myself as a guest?

Read the homestay listing information carefully.
Make sure you understand any house rules and have checked that the homestay has the amenities you require.

Make contact with your host by email before you arrive to introduce yourself, advise an estimated time of arrival and make sure you have all the information you require to get there. You will need to arrange how to pay the balance directly to your host.

Show your host photo ID on arrival at their homestay. Print and bring a copy of the booking confirmation with you too. Send your host details for any other people in your booking (and pets if appropriate) who will be arriving with you to their home.

We’re here to help!

If you have a question we haven’t answered, first check the other FAQs sections or get in touch at info@homestay.com.

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