LUNASS im Zentrum von Havanna!

Hello Yerma and Family,
Thank you for the compliments regarding the house, we try very hard to make them the best quality possible.

Regarding money exchange:

As in all the countries of the World and within the same City there are different Exchange Rates and Cuba is no exception.
Due to the inflation that exists in our country, prices vary constantly in the INFORMAL MARKET. In Banks and ATMs, the value of the change is always less than anywhere else.

Here in our house we offer you a higher change than that offered by Banks or ATMs, it is also higher than the change in Bars and Restaurants. It is not compulsory that they change us, it is just a service that we offer.

You forgot to write that in the Banks, ATMs, Airport (official places the change is 123 pesos for one euro) and that we sent you an email before your arrival in the country so that they would not lose money and to bring cash to change at Cuban pesos because we advise them to do so since in Cuba everything is in cash and if they did not bring money they would lose a lot taking out Cuban pesos worth only 123 Cuban pesos from the ATMs.

That you could change your euros to 170, 200 or more is thanks to our advice. No, you were not treated fairly, because it would be fair if they changed like everyone else at a rate of 123 pesos, you were treated in a privileged way because not all Hosts send their clients an explanation of the country's economic situation. Thanks to us you had the possibility to come economically prepared. Thanks to our advice before coming and after being in Havana, they were able to save a lot of money because we gave them printed advice on where to go to eat cheaper, where to take the best, safest and cheapest transport. The best free city tour. It is to us that it seems unfair to omit all these details. When something is told, it is fully counted. If it wasn't for us, they wouldn't have known that in Cuba there is an informal market where cash is exchanged for more.

It was his decision to change us 25 euros. We even told them that on the street they could find other people who would exchange money for them. As you say, it was your first address and as the days went by, the change went up. Yes, it was your first address and it is unfair that they write that they did not know when we gave you the key to the rooms, but no, we spent almost an hour explaining every detail of Cuba and the City. Your comment is unfair because we even taught them how to detect counterfeit money if they changed on the street.
We spent a really long time explaining everything to them. Yes, you knew everything !!!

Thanks to us, you paid for a very cheap taxi for 6 people, which was better than paying for two taxis to get from the airport to the house. We take care of them in every detail.

They were so privileged that children are not accepted in our Host and they came with 4 children and we did not close the doors of our house or cancel the reservation.