Código de barras Residencies- Nuwaraeliya

We booked our accommodation 6 months ago for our group of 6 retired people. On arrival all 3 rooms were filthy and felt like no one had stayed there for months and rooms were dusty with no window in 1 bedroom. When I spoke to the owner by phone, he complained he was in Colombo and too busy to see us. I insisted on speaking to him personally and he reluctantly agreed to meet me late at night. I pointed out to him the rooms booked did not have the requisite bedroom items described in my confirmation booking. He declined to accept this and stated there was nothing he could do and refused to even apologise. At 10.30pm at night, all 6 members of our elderly group were asked to leave his house and find alternative hotel accommodation elsewhere which we did the same night. Several of my group members suffer with multiple medical conditions. I have travelled extensively around the world. This was without any doubt the worse place I have ever stayed at. Avoid this place at all costs!

We stayed here as we wanted a nice place to stay with good food. The food prices are alright but due to a small kitchen, it takes a long time to prepare. Food is good though, rice and curry Sri Lankan style won't disappoint. They packed a breakfast for us on our early leave for Horton Plains which was very kind. Breakfast the second day was alright but again, long waiting time and food wasn't so warm. However, they were extremely kind and helpful. When we asked if they had a specific drink and they didn't, they suddenly came back 15 minutes later with it, as they had gone and made a special trip just to get it! Rooms were comfortable and very large and there was a nice garden to enjoy drinks in the evening or coffee/tea in the morning. They even had a bonfire the second night and one of the guys got out a guitar to sing and play Sri Lankan songs. Great service, but not walking distance from city center.