There were several things that went wrong with our stay with Rossana. First of all, the pictures she shows on Homestay has a VW type van in it so we thought with 4 people being picked up at the train station she would have brought that for our luggage. Plus for the fact that I messaged her and let her know we each had a suitcase and a carry-on. However, she showed up with a small car that had so much trash in the back we had to move things around just to put what luggage we could in the hatch area. When we saw the dilemma of the small car, she just looked at us and didn't even offer to help put the luggage in the car or anything. We had to ride with suitcases on our laps to the residence. Thank goodness her residence was only 3 or 4 miles from the train station. Second, it states on her Homestay page that a light breakfast is served which is what is stated on the other 2 places we stayed which consisted of yogurt, fruit, cakes, eggs, juice and coffee. Well Rosanna's "light breakfast" consisted of dried toast in sealed bags, jelly and instant coffee. She told us if we wanted anything else we would have to pay her 7 Euro each. On the way to her house the first time from the train station, I was really thirsty and asked her if she by chance had any water or anything I could drink once we got there. Her response was "You can purchase items in the small refrigerator if you want something to drink." Really? We are your guests! And then the refrigerator had hardly anything in it and each thing was expensive! Third, it states that she can take you to and from the train station for 5 Euro each way, which is ridiculous considering the short distance. The next morning when we were ready to go, we noticed there was a donut tire, not a regular tire, on the little car we were riding in which is so unsafe! Fourth, again, she states she can take you and pick you up from train station with no limitations on times, etc. When she asked the day before our departure day to fly back to the states, what time we need to leave, I tell her we need to leave by 6am to catch the train, which we had prepaid for, in order to get to our flight in time. She then sends me a message and states that she can't pick us up the night before at the train station or take us to the train station the next morning. We booked this almost a year ago and informed her we would need to be picked up and dropped off each day. So why was this not planned out on her part? We ended up having to get a taxi to come get us which cost way more than the train did. Hence, the fifth issue. She has a locked gate at the end her road. She messaged me stating the key would be in the key hole of the gate door beside the moving gate for us to get out when the taxi came. Well, it was 6am, raining, windy, we drug our luggage all the way down the gravel road to find there was no key. I knocked on her door, no answer. Her mother in law lives on the other side of the house so I had to knock on her door, get her out of bed, because we had no way to get off of the property. Her mother in law was very nice, came out in the horrible weather and opened the gate for us. She even went and looked at the key hole and saw there was no key. The 6th issue. The shower leaked so bad around the tub that she even put a towel down between the wall and the tub and we had to go through numerous towels to sop up all the water, every day. In each room, she has unscrewed 3 light bulbs, to save on energy, but so her guests has hardly any light to see. We tried to reach the bulbs to turn them on, but because the ceilings were so high we couldn't. The last issue, Nowhere in her ad for her Homestay does she state there are 2 flights of stairs you have to climb to get to the apartment. There was no one there to help us with our luggage and we had our 69 year old mother with us. Who does that? At least at the other Homestays, there was a gentleman there to help with the luggage due to having to climb steep steps to the top floor. Having had such a wonderful experience with our first two places, it was VERY disappointing to end our 11 day trip to Italy in such a fashion. It is very obvious that Rosanna is about the money and not about customer service. I would not recommend this Homestay to anyone.

Sofie was amazing!!! She picked us up and took us to the train station every day. She put out an amazing breakfast for us each morning. She was very friendly, helpful and sweet. We love her!!! Would stay with her again for sure!! Highly recommend her B&B!!!