How is my booking confirmed?
After you receive word that the host is available for your chosen dates, you can complete the booking process. Your booking is confirmed immediately by email with a unique booking reference number. You’ll also see the booking confirmation on screen which you can print out with your host’s full contact details.
If the homestay you have booked is matched to a Local Partner, your booking confirmation will also include their contact details, who has approved the host and their home. You can contact the local partner directly for immediate support if you have any issues that you can't resolve directly with your host. But we encourage you to first talk to your host and try to resolve any issues you may have.