What if I can't contact my host?

If you have made a booking request

Most hosts reply to the booking request quickly. If a host hasn't responded to your booking request in 36 hours, the booking request will be closed automatically.

Feel free to reach out to other hosts in the area. 

If you have a booking confirmation

If you're having difficulty reaching your host via our messaging system, try to email or phone them. Sometimes, you may be in different time zones or the host may not have Internet access at the moment. 

If you're having issues contacting your host directly, you can contact at support@homestay.com and we'll contact your host to investigate.

We're here to help!

If you have a question we haven't answered, get in touch at support@homestay.com.

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