Why were my bank details declined?

Due to data protection laws, Payoneer are unable to share the specific reasons for the decline with us. Please contact Payoneer directly by using their contact form quoting your Payoneer account holder ID found in your account under Payment Options.

You can contact them by phone at the following numbers:

US  +1-800-251-2521   # US toll free

GB  +44-203-519-1198  # UK toll free

RU  +7-499-918-72-02  # Russia

ES  +34-91-266-1911   # Spain

UA  +38-089-320-24-26 # Ukraine

JP  +81-3-4578-1755   # Japan

All others +1-646-658-3695

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If you have a question we haven't answered, get in touch at support@homestay.com.

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