Need help?Help Center Trust and Safety Trust and SafetyBackBackWhat if I have been advised that the host is out of town and cannot show you the property?What if I have been asked to pay a downpayment / deposit before I view a property?What if I am contacted by a Host before I make a booking on Homestay.com asking me to transfer money? What if I am contacted by Homestay.com re arranging key collection? What if I am advised an Agent will meet me to view the room / property? What if I have booked an apartment on Homestay.com and have been asked to transfer payment? What if I am contacted by Homestay.com to transfer money to a host?Is there an approval process after completing my profile? Why didn't I receive my verification email notification?How can I verify my profile?How can I reset or change my password? Does Homestay.com screen hosts and guests? Why was text removed from my message? Why should I pay and communicate only on Homestay.com platform?What safety tips can I follow and how can I prepare myself as a host?What safety tips can I follow and how can I prepare myself as a guest?What is email verification? What if someone asks to arrange payment outside of the Homestay.com site?My account details changed but I didn't change them. How do I verify my account? How do I know an email is really from Homestay.com?How can I make sure I have a strong password? What if I've forgotten or want to change my password?Does Homestay.com provide insurance? As a host, should I have a smoke and CO detector installed?Is my private information safe?What if I am contacted by Homestay.com re arranging key collection? Homestay.com does not facilitate a key dispatch or collection service. DO NOT transfer money to a bank account in order to collect or receive keys, this is not a legitimate request. We're here to help!If you have a question we haven't answered, get in touch at firstname.lastname@example.org.