Homestay confortável e conveniente

Eric is good at Japanese. Also, you were very polite, followed the homestay rules well, and kept your room tidy and clean. Whenever we had time, we would cook Japanese food together and discuss the cultural differences between our two countries. We drove together to see a nearby modern university, a Japanese garden, and a traditional dance exhibition hall. You are a very gentle and gentlemanly person, so if you have another chance, please come to my homestay again.

I have hosted many guests over the years, but I have never met a guest like this who casually says things that are contrary to the facts.
This guest, a couple and their family with two young children, stayed for one month. We held birthday parties and fireworks displays, and showed them around famous places and events. However, they hadn't read my house rules, so I carefully explained how to use their rooms, kitchen, etc. However, they leave their belongings and clothes scattered all over the room, they eat in their rooms so their bedding gets dirty, they leave food scattered on the floor, they don't turn off the air conditioner even when they're not home, their kid break hand mirrors, they scatter dishes, and they leave their kids crying loudly in the middle of the night, so another guests next door complained that it was too noisy to sleep. They did not apologize at all and caused trouble to other guests. I don't want to accept them again.

House Rules (05) Eco house with solar power generation and hot water supply by sun. In accordance with the SDG's policy of saving energy resources, my house uses solar power to generate, consume, and sell electricity, and uses solar power to heat cold water without consuming gas. Guest are kindly requested to cooperate in energy-saving solar hot water and air conditioners that do not use gas and electricity.　Guests must turn off the air conditioner while they are out.
↓FACTS
2023.0819 Today, the outdoor units of the balcony air conditioners in Room 202 and Room 203 were operating, so when I checked the air conditioners in the rooms, both rooms were set to 25 degrees Celsius and were operating within no one. My homestay rule is that you should turn off the air conditioner when you are not home to save electricity. With this, you forgot to turn off the air conditioner for the second time, so you will be charged 2000 yen / 2 rooms as a penalty. Also, I couldn't find the controller for the air conditioner in Room203. In addition, eating and drinking such as candy is prohibited in the room. Please keep your room tidy and comfortable. But they didn’t pay it, although they have failed to follow the house rules three times.
Running the Air conditioner on your short outing is acceptable. So if you write down leaving-time to go out on your schedule sheet, I won't get into your rooms and turn off the air conditioner. Also, your room was "Nock before Entering", not "Do not Disturb", so I knocked before entering. In Japan, it is permissible for the owner to enter the rented house or room in an emergency (when there is serious damage to the landlord, such as a fire). I took a picture to show proof that the air conditioner was left on as the evidence for more than 10 hours, so I apologize if you were offended. In order for you, the guests of my homestay, to spend a comfortable life, I will guide you about sightseeing spots, provide advice on living, provide support, keep the corridors and multi-purpose rooms tidy, wipe clean, clean the bathroom, and take out the garbage. I am trying to do my best to manage my homestay for all guest comfortable. Also, the terms and conditions of my homestay House Rules are clearly mentioned, so please check them again and have a comfortable stay with me. I will do my best to provide you with comfortable and convenient life services.

Two Canadian women's assessments are factually wrong. They gave a bad reputation because we didn't reduce the amount for 2 days even though they broke the contract and shortened it by 2 days due to their convenience. (1) In Japan, where energy resources are scarce, saving electricity and gas is a way of life. Don't heat an unoccupied bathroom. In Japan, pouring warm water into the bathtub is enough to warm the bathroom. (2) Hosts will humanely protect Guests from danger, misfortune, and crime. Our house is protected by a security system, emergency rescue for guests, fire alarms, and security guards for house intrusions. Since it is guarded from 22:00 to 6:00 in the morning, we ask guests to self-report on the activity schedule when returning home after 22:00.
(3) Japan protects each other's health by measuring the corona infection of not only its citizens but also foreign guests with a thermometer. Hosts have a moral responsibility to take appropriate measures to protect their health if a guest is infected with coronavirus and develops a fever. Don't come to Japan if your host arbitrarily accuses you of not trusting the guest's credit temperature measurement. (4) They used the room in a disorderly manner, left some bedding in the room, and randomly threw some of it into the washing machine. It is unreasonable to blame them for their suspected cause. (5) It is announced on the host's homepage that it is an attic. They misunderstand that the bathroom is on the second floor and the toilets are on the first and second floors.
It would be sad if they came to Japan for sightseeing and criticized Japan's lifestyle, lifestyle, corona countermeasures, and energy saving habits based on SDGs compared to Canada. I don't want such foreigners to come to Japan.