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Bernard tem 1 comentário

  • Dezembro 2019

    After much deliberation and in full expectation that this will generate a "revenge" review we feel that other hosts need to be aware of these people.
    This family, and Bernard in particular, were probably the worst we have hosted in 5 years.
    Arrogant, demanding, and showing a total lack of consideration for Thai culture, their hosts, and the home in which they were staying.
    Appeared to expect 5 star luxury hotel accommodation for the cost of 2 x 18 euro per night rooms in a family home.
    First 24 hours pretty much set the tone. On arrival at the airport they waited, for some reason, outside the terminal rather than following our very detailed instructions on where to meet.
    On arriving at our home Bernard demanded, against my advice, that they be taken on our complimentary day tour (a free service we provide to assist our guests adjust to Bangkok). End result, the last portion of the tour was canceled because, as I predicted, they were too tired to continue.
    Day 2 they really ramped it up. Bernard demanded that we prepare breakfast. I pointed out that we do not provide western style breakfasts and this was clearly stated on the website, which I showed him. He then produced our guest binder showing bread and spreads available, a deletion oversight on our part from 4 years ago when we found our guests generally preferred street food. I continued to maintain our position while he became more agitated until he changed tack completely by claiming the rooms were "filthy ".
    As all guest facilities were fully cleaned the day before their arrival I accompanied them to bedroom 2 to see the problem for myself.
    At this point I was ORDERED, not asked to get down on my knees and check under the bed ???
    When I tried to explain that I was unable to do so due to permanent knee damage he screamed at me from 1 meter away to "stop making excuses". He then began to drag various pieces of bedroom furniture away from the wall in a hunt for more dust.
    End result was that we waited out the remaining 2 days until their departure with as little personal interaction as possible answering only direct questions without offering the normal level of support and advice that we usually provide for our guests.
    Altogether a thoroughly disappointing and stressful hosting experience and there is absolutely no way I would ever recommend this family to other prospective hosts, especially anyone hosting in their family occupied home.

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