享受生活与古巴家庭

We visited Trinidad in December, and we're spending three nights over Christmas at Herman's home. We were a group of 8 and had booked four rooms in his home.

Having booked this casa over 7 months in advance, I was informed that due to double booking with his family, our group was to split up with another casa around the corner. We were told we would be offered a free bottle of wine in compensation however we were more concerned that we be would split up on Christmas Day.

We decided to continue to stay at Herman's casa because it was too late to book another casa.

Positives:
He was very good at keeping in touch over the months about our arrival and we had built up good rapport.

The location of the casa was perfect, easily walkable to the key areas and restaurants.

When we arrived, we ended up having 3 rooms in his home and 1 in another one around the corner. He explained to us the excursions that we could go on and what was around the area.

Yolanda (his wife) and the staff in the home were absolutely lovely and caring. Very friendly with all of us and charming.

Negatives:
We had a light breakfast included, however, not entirely sure if it can be classified as breakfast (stale bread, tea/coffee and milk with lumps...)

When we asked for a new towel, we were met with a 'No' and got told that this was not a hotel.

Herman demanded us to pay the full balance randomly. We did not have all the money with us as we were expecting to convert some at the local hotel. He was not pleased, despite having paid a deposit. At the end, we decided to pay it in small amounts as we didn't know what else to do. This made us uncomfortable and it led to Herman and my partner having a discussion on what the right way should have been to deal with this. This is not something we liked to deal with, and should have been clarified earlier via emails.

(Also added to TripAdvisor)

Casa Holandes was beautiful, very relaxing and in a great location. We only stayed for 1 night and would have loved to stay for longer. The staff/family here were incredibly welcoming and friendly. Yuder and Caridad were extremely helpful and were a God send for knowing so much English as our Spanish was not up to scratch. Yolaida helped to make us feel at home right away with her kindness and generosity. Thank you to everyone at Casa Holandes. We would definitely recommend this Homestay and would like to stay here again someday.

Merci à Yuder pour son accueil (Herman était en Europe), sa souplesse et son sourire pour le changement de chambre demandé, et tout le reste, ballade à cheval et aide pour le pneu crevé ! Chambre et sanitaires très propres, petit déjeuner tout à fait correct.

Thank you in Yuder for its reception (Hermann was in Europe), its flexibility and its smile for the change of room asked, and also ballade with horse and assistance for the flat tire! Room and bathroom was very clean, completely correct breakfast.