Upon arrival we found that our room was overbooked. We were offered a matress on the floor with a separate, external bathroom for the same money as we had paid for a private bungalow. No real apology was offered and Pen did not really acknowledge that a mistake had been made. To make matters worse, we were accused of wanting a bungalow at cheaper homestay prices! We refused to accept this and a French family were asked to leave early so we could have the private bungalow. The bungalow was nice in a peaceful part of the garden but very small with no soap, shampoo or water provided. Food was ok but expensive and we question the "totally organic" line. We weren't particularly happy with the overall experience and our feelings are similar to the recent review on this site.