Laura was very easy going and helpful. We stayed to go to V Festival and she offered a lift there and back which was kind, economical and safe. The room was bright and cheery, the bed was comfortable and tea&coffee, towels provided. I felt that nothing would be too much trouble for her and that if she could assist in anyway she would. She has a lot on her hands with 3 small children and a menagerie, but these in no way hindered our experience, if anything they added to it as all were very sweet. Andrea