Quarto com Café da manhã / B.B

He showed up at 12 at night the day before by mistake, I had to fix everything for him, I was up until 2 in the morning to receive him, although it was his mistake he has never apologized for that, he showed up unannounced through the family areas with if it were my uncle, he pretended to have a parking available which of course was not included, he never understood that he was in someone else's house and that his reservation included a private bedroom, a bathroom and a terrace, he pretended to have all the house available and the hostess at her disposal, he did not know how to respect the spaces and does not know the concept of discretion and knowing how to be. I also wasted time and bothered partners by showing them flats that he couldn't afford, it was a nightmare

Hello community , i accept any review as i want to improve, i ask guests to fulfill a questionaire before leaving the house and was extremelly helpfull to me to improve or correct things, i could not give it to my guest Carol because she has gone before and without saying good bye.
What i cannot accept are lies.
Everything she said are lies, i wonder whay?
1. I agreed with her to pick her out with my car to know each in person before entering in the house, and of course to carry the suitcases and bags that were a lot, she accept the few 5€ for that, now she says that i should have done it for free ??
2. The bedroom is 12 mt with 2 windows, tv, kettle, all the necessary to take any food and much more that he asked to me
The bathroom is a nice, tidy and completed one to share only with onother guest that was out all day long, not with me or my family at all.
3. The place in the fridge is a drawer were guests can put their own food, she ocupied much more because she had a lot because of health reasons she said, in one ocasion she ocupied the drawer of the other guest too!.
4. The terrace was locked but the key was available for guests, the problem was the whether as it was cold and raining.
5. The breakfast , is coffe/tea/milk with something of guest's choice, i agree with Caron, that she could cook giving her an exceptional permission because of her illness, but she never did it. Is a help that everything is in our messages's story here.
I am sured that i am missing some clarifications but i guess that it is enough to explain the idea.
Finally, i must say that this guest asked me for one week and that was that i charged and gave to her, she told me that she have had many problems in the places she had just gone, and now i can understand that it is not something isolated.
In any case i wish her rhe best as she said that was ill.