Travel is about more than where you go and stamps on a passport. It’s getting under the surface. Return from a homestay experience with a new understanding and appreciation for a world of diverse destinations, people and cultures.
Travel is about people. Homestay accommodation connects guests with live-in hosts who open their homes to travelers. Our hosts, in over 150 countries, turn a location into a culture, time into experience and strangers into friends.
Homestay experiences offer a true value stay, taking you to the heart of the destination you’re visiting, showing you what it’s really like to live there.
Offering quality and affordability, homestays are a great value accommodation option for people of all ages to experience the world by staying with real people in their homes.
Every home has a host present. Homestay hosts are more than just temporary landlords handing over keys, they’re real people sharing their homes, inviting guests into their world.
The key to a great homestay experience is finding the right home and the right person. Our video call technology makes booking a homestay easy, giving hosts and guests the chance to see and speak with each other before the stay.
Terms & Conditions at a glance (Full Terms & Conditions are below)
- All room prices should include any required local taxes, charges or levies.
- You are responsible for remittance of all applicable taxes and it is your responsibility to ensure you have adequate insurance cover in place to host customers.
- Customers will pay a non-refundable deposit of 15% when making a booking and will pay the balance to you on arrival or in advance of arrival (as agreed between you and the customer)
- You agree to only accept and accommodate bookings from customers over the age of 18 years. You may accommodate a customer under 18 years old if accompanied by an adult.
- A light breakfast should be provided for all guests and should be included in your room price.
- You must honour all confirmed bookings for the dates, room prices and room type booked by the guest.
- In the unlikely event you must cancel a booking, you should notify Homestay.com directly and we will notify the guest.
- Your listing content such as descriptions, house rules, directions, photographs etc. should be true and accurate and not misleading in any respect.
- We may edit your profile for grammar, spelling or punctuation when reviewing it for approval. We will notify you of other bigger changes or clarifications.
- If you wish to cancel your Homestay.com listing, you still must honour any bookings you have received prior to canceling your Homestay.com listing.
Full Terms & Conditions
Homestay Technologies Limited provides an online business solution that facilitates Host Families (as defined below) and Customers (as defined below) in arranging overnight accommodation (such solution and Homestay Technologies Limited’s associated services being collectively referred to in these terms and conditions as the “Services”). The Services are accessible via the Homestaymanager Homestay Management System (as defined below) and at other websites through which Homestay Technologies Limited makes the Services available from time to time including but not limited to www.homestay.com (collectively, the “Site”). Homestay Technologies Limited shall provide the Services to the Host Family to enable the Host Family to upload its Host Family Content (as defined below) to the Homestay Management System (as defined below) and to manage such content. The Accommodation (as defined below) may then be viewed and booked by the Customer (as defined below) on the Public Website, or Affiliate Website (as defined below).
These terms and conditions (“Terms”) constitute a legal agreement (“Agreement”) between you, the Host Family, and Homestay Technologies Limited, a private limited company registered in Ireland with company number 505065. Please read this agreement in its entirety before you continue to use this online service. By using this website you agree to be bound by the Terms. If you do not agree, do not click the accept box during registration and discontinue using the site. Please print a copy of these Terms for your records.
In this Agreement the following words and expressions shall have the following meanings, unless the context otherwise requires:
Account: a Host Family’s account in the Homestay Management System having an individual user name and password and “My Account” shall be interpreted accordingly;
Accommodation: the property or properties made available by a Host Family;
Affiliate/Affiliate Website: a third party organisation affiliated to Homestay Technologies Limited, where Homestay Technologies Limited provides a technology solution to the organization to enable Customers to book Accommodation through their website. Homestay Technologies Limited provides the Affiliate with links, advertisement and/or references to the Site and/or the Services in return for a commission;
Booking: the booking of an Accommodation by a Customer with a Host Family on a request basis, where the Host Family has confirmed their availability for specific dates requested;
Content: means text, graphics, images, photographs, music, software, audio, video, information or other materials of whatever nature;
Customer: a person who views pages and who may make a booking of Accommodation directly through the Public Website or via the Affiliate Website;
General Terms: the general terms and conditions pertaining to the use of the Site;
Host Family: a person or persons registered (at any time) with the Site to provide in-home Accommodation to Customers; (the Host Family is living in the Accommodation available to Customers)
Host Family Content: All data, reviews, room rates and/or Content provided by the Host Family, including but not limited to the description provided by a Host Family of itself, descriptions of the Accommodation and any related facilities, photographs to include Host profile picture, exterior photo and Accommodation bedroom(s), video, maps, directions and contact details;
Homestay Management System: Homestaymanager; The system provided to the Host Family to manage the room & house descriptions, photos, videos, available rooms, Bookings, and communications with the Site
Intellectual Property Rights: means all intellectual property rights, including patents, (including utility models and inventions), trade marks (including service marks, trade names and business names), design rights, copyright and related rights (including but not limited to rights in respect of software), internet designations (including domain names), moral rights and database rights, (whether or not any of these is registered and including any application for registration of any such rights), know-how, confidential information and trade secrets for the full term of such rights and including any extension to or renewal of the terms of such rights and all rights or forms of protection of a similar nature or having similar effect to any of these which may exist anywhere in the world;
Listings: Accommodation that is provided by a Host Family including Host Family Content, which is available for Booking via the Public Website, and Affiliate Website;
Marketed: advertised, featured, promoted and made available to book on the Public Website, and, Affiliate Website;
Privacy Statement: the privacy statement as set out on the Site;
Public Bookings: a Booking of Accommodation by any person via the Public Website;
Public Website: www.homestay.com and all other websites, APIs, mobile and desktop applications owned or operated by Homestay Technologies Limited and used for the purposes of facilitating Public Bookings;
Public Website Effective Date: the date from which Bookings may be made by Customers via the Public Website www.homestay.com, as notified by Homestay Technologies Limited;
Registration Details: the registration details required of a Host Family to be accepted into Site’s network of Host Families on the Homestay Management System, including but not limited to Accommodation description, location, room details, room prices (inclusive of any applicable local taxes and charges, the remittance of which to the appropriate authority is the responsibility of the Host Family), Host Family Content, amenities and Verification Documentation if submitted;
Terms (or “this Agreement”): these terms and conditions of business, as amended or replaced from time to time; Website Content: any Content appearing on the Site, or made available through the Services, including any Content licensed from a third party, excluding Host Family Content.
Verification Documentation: at least two forms of personal identification as may be submitted by the Host Family in order to further verify Listings;
2. Host Family Registration
The Host Family shall register their Listing online through the Site or receive an invitation email from Homestay Technologies Limited inviting the Host Family to join the network of Host Families for the purpose of being Marketed on the Public Website, and Affiliate Website. The Host Family shall then complete its Registration Details. The Host Family acknowledges that the Accommodation registration shall be reviewed by Homestay Technologies Limited before it is activated to appear on the Public Website or Affiliate Website. Homestay Technologies Limited may elect to edit the Listing as part of the review process, any material edits outside of grammar, spelling, punctuation updates will be notified to the Host Family prior to activation. The Host Family may submit Verification Documentation via the Homestay Management System for the purposes of additional verification but this is not mandatory. The Host Family acknowledges that it will be allocated a user name and password to access their Listing / Site. The Host Family undertakes and acknowledges that it alone is responsible for the safekeeping of its user name and password and that it shall bear sole responsibility for all actions of any individual granted access to the Site by using said user name and password.
3. The Accommodation
3.1 You are solely responsible for the collection and/or payment of all or any taxes, levies and charges, of whatever kind and wherever due, that may arise as a consequence of Bookings made with you and/or the provision of Accommodation by you.
3.2 You agree to hold harmless and indemnify Homestay Technologies Limited and its subsidiaries, affiliates, officers, agents and employees, from and against any claim, liabilities, damages, losses and/or expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your failure to lawfully collect and/or discharge any taxes, levies, and that may arise as a consequence of Bookings made with you and/or the provision of Accommodation by you.
3.3 You warrant that all insurances as may be necessary, prudent or required under law in connection with provision of Accommodation in connection with this Agreement, including without limitation public liability insurance, are in place, valid and binding and undertake that such insurances will be maintained for the duration of this Agreement.
3.4 Homestay Technologies Limited shall bear no responsibility for the organisation, operation, administration of any aspect of the Accommodation, all of which shall be the sole responsibility of the Host Family, and Homestay Technologies Limited expressly disclaims any and all responsibility in this regard.
4.1 The Host Family shall make the Accommodation available via the Homestay Management System so that the Customer will be able to make Bookings through the Public Website, and Affiliate Website. The Host Family further acknowledges and agrees that all Accommodation made available for Booking through the Public Website, may also be made available by Homestay Technologies Limited for Booking via the Affiliate Website.
4.2 The Host Family is responsible for the accurate submission of all Host Family Content to the Homestay Management System. The Host Family is responsible for updating and maintaining all information in respect of its Accommodation and Listing, including the property description and Accommodation availability and room rate prices, through the Homestay Management System and for any data entry errors which may arise in respect of the description of Accommodation (whether in respect of facilities, location or otherwise) This responsibility includes ensuring that correct up to date availability and pricing is displayed for all periods, including without limitation for special events and busy periods. The Host Family may include their own house rules within their listing, house rules must not contravene any terms and conditions of the Site and Services.
4.3 A light breakfast shall be included and provided / made available by the Host Family and should be included in the per room rate price.
4.3 The prices quoted by a Host Family shall be inclusive of any applicable local taxes and charges.
5.1 A Customer may make a Booking by selecting a Host Family’s Accommodation and completing the Booking process directly on the Public Website, or Affiliate Website, and paying a non- refundable deposit (usually either 15% or 35%) payable to Homestay Technologies Limited online. Where a customer pays 35% deposit online, 20% is paid to the Host Family directly by Homestay Technologies Limited to protect against no-show and cancellations.
Bookings processed directly on the Public Website, or Affiliate Website are request bookings made by the Customer once the Host Family has confirmed their availability. Where Bookings are made by the Customer on a request basis, the Host Family agrees to respond promptly to all Customer availability requests and accept the requests when available to enable the Customer to then proceed with the Booking online through the Public Website or Affiliate Website. When completing the Booking, the Customer will pay the Accommodation price (less the deposit amount) to the Host Family in accordance with the Host Family’s preferred payment method. The Host Family agrees to honour all Bookings for the dates, room rate prices and room types as booked by the Customer through the Public Website or Affiliate Website.
5.2 The Host Family shall (i) respond in a timely manner in relation to each availability Request received and all or any queries, alerts, messages communicated through the Homestay Management System; (ii) respond in a timely manner in relation to all Booking requests communicated by the Customer through the 'Contact Host' button on the Host Family listing on the Public Website or Affiliate Website; (iii) respond in a timely manner in relation to each Video / Voice Call initiated by the Customer through the Video / Voice Call functionality.
5.3 In the unlikely event of a Host Family cancellation Homestay Technologies should be notified directly by the Host Family. Where the Host Family has received a 20% deposit from Homestay Technologies Limited in advance of the Customer’s stay, the Host Family must refund the Customer this amount directly. In the event of any other issue arising with respect to any Booking, the Host Family should initially liaise directly with the Customer.
5.4 Homestay Technologies will use its best endeavours in co-operation with the Host Family to resolve any issues arising with respect to any Booking as quickly and efficiently as possible.
5.5 All Bookings made through the Public Website or Affiliate Website are agreements between the Host Family and the Customer. Homestay Technologies Limited shall bear no responsibility for the compliance by the Host Family and/or the Customer with the terms of any booking and Homestay Technologies Limited disclaims all liability in this regard.
6.1 In the unlikely event that the Host Family needs to cancel a Booking, the Host Family must immediately notify Homestay Technologies Limited directly of the cancellation and the reason as to why the Booking cannot be honoured. Where the Host Family has received a 20% deposit from Homestay Technologies Limited in advance of the Customer’s stay, the Host Family must refund the Customer this amount directly.
6.2 The 15% deposit collected by Homestay Technologies from Customers through the Public Website, or Affiliate Website is a strictly non-refundable deposit payable to Homestay Technologies Limited.
6.3 If the Customer has paid any or all of the balance of the charge for the Accommodation owed directly to the Host Family in advance of the Customer’s arrival and the Customer then cancels the Booking at least 7 days in advance to the arrival time and date, the Host Family shall issue a full refund all amounts received to the Customer immediately. If the Customer has paid any or all of the balance of the charge for the Accommodation owed directly to the Host Family in advance of the Customer’s arrival and the Customer cancels the Booking less than 7 days prior to the arrival time and date, the Customer will not be entitled to any refund amounts paid to the Host Family. The Host Family shall forfeit any amounts owing.
6.4 Homestay Technologies Limited has no control over Bookings or cancellations of Bookings and disclaims all liability in this regard.
6.5 For the purpose of this clause 6, a day begins at 00.01 a.m. and ends at 12 midnight, in the time zone where the Accommodation is located.
7. Host Family Content
You hereby grant to Homestay Technologies Limited a worldwide,
irrevocable, perpetual, non-exclusive, transferable, royalty-free licence, with
the right to sublicense, to use, view, copy, adapt, modify, distribute, license,
sell, transfer, publicly display, publicly perform, transmit, stream,
broadcast, access, view and otherwise exploit such Host Family Content on,
through or by means of the Site and Services or any other means. Homestay
Technologies Limited does not claim any ownership rights in any such Host
Family Content and nothing in these Terms will be deemed to restrict any rights
that you may have to use and exploit any such Host Family Content. You
represent and warrant that you either are the sole and exclusive owner of all
Host Family Content or you have all rights, licences, consents and releases
that are necessary to grant to Homestay Technologies Limited the licence in
such Host Family Content, as provided under these Terms. You represent and
warrant that the use of the Host Family Content by you, on, through or by means
of the Site will not infringe, misappropriate or violate a third party’s
Intellectual property Rights, or rights of publicity or privacy, or result in
the violation of any applicable law or regulation. You represent and warrant
that all Host Family Content is true and accurate and not misleading in any
respects. Homestay Technologies Limited reserves the right, at any time and
without prior notice, to remove or disable access to any Listing for any
reason, including Listings that Homestay Technologies Limited, in its sole
discretion, considers to be objectionable for any reason, in violation of these
Terms or otherwise harmful to the Site or Services. In such circumstances the
Host Family will be deemed in breach of these Terms.
Where you provide a review following a Customer stay or where a Customer provides a review following their stay with a Host Family, Homestay Technologies Limited may include this review on the Sites. Homestay Technologies Ltd reserves the right to use such reviews at our discretion, for marketing, promotion or improvement of service. Homestay Technologies reserves the right to refuse, edit or remove reviews at our sole discretion.
9. Video Call / Voice Call
Homestay Technologies uses a third party provider to facilitate the use of Video Call / Voice Call services for both hosts and guests. You are prohibited from posting or transmitting to or from the Website including through the use of the messaging system, video or voice call services, any material:
a. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
b. for which you have not obtained all necessary licences and/or approvals; or
c. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
d. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website, messaging system or video or voice call functionality (including, without limitation, by hacking).
The Company retains the right to review and action content hosted through the messaging system, video or voice call functionality for the purpose of operating the Website.
The Site and Services are intended solely for persons booking who are 18 years or older and the Customer must represent and warrant that at least one person within the party booking is aged 18 years or older. Any access to or use of the Site or Services by anyone under 18 years is expressly prohibited.
By accessing or using the Site or Services you represent and warrant that you are over 18 years of age.
You agree to only accommodate Customers who are 18 years or older. You may only accommodate a Customer under 18 years old if an adult stays in the homestay with the minor for the duration of the booking.
11. Warranties and compliance with laws
11.1 You covenant that you shall comply with all applicable laws in your use of the Site and the Services and dealings with Homestay Technologies Limited, including but not limited to, laws relating to Intellectual Property Rights, privacy and data protection insofar as they relate to customer data.
11.2 You warrant that you have the right, and are legally permitted, to make available the Accommodation to Customers as contemplated by these Terms.
11.3 You warrant that no member of the Host Family has been convicted of any offence, or has been made the subject of any order of a court, or any similar or analogous proceedings or investigations which would render the provision of Accommodation by the Host Family (or any member thereof) illegal, or would render any member of the Host Family ineligible or unsuitable to provide Accommodation to any person
12. Privacy and Data Protection
See Homestay Technologies Limited’s Privacy Statement available on the home page of the Site and for information and notices concerning Homestay Technologies Limited’s collection and use of your personal information.
13. Your Personal Data
We will process any personal data you provide to us for the following purposes:(i)Contract Operation and Management; (ii) Translation: translating to another language for the purposes of overseas persons accessing the Site and/or the Services; and (iii) Direct Marketing: we may from time to time inform you by telephone, letter, email or post of special offers, discounts, competitions and promotions and supply you with materials or other information that we think you may be interested in (including but not limited to joint promotional email campaigns with third parties). Such emails may include links to the websites of third parties, and in this regard we would refer you to the section headed 'Links' in the General Terms and Conditions.. In accepting these Terms and signing up to the use of the Services you will be deemed to have consented to the use of your personal details for direct marketing purposes. If you do not wish to receive such communications you may opt out by amending your marketing preferences in the “My Account” section of the Site. Should you wish to opt out of receiving such communications at any future date, you may do so by amending your marketing preferences in the same way, even if you have previously consented. However, we may continue to contact you with service-related announcements from time to time.
Homestay Technologies Limited has the right to revise and amend or modify the Site, the Services and these Terms from time to time without prior notice. If we modify these Terms we will post the modification on the Site or provide you with notice of the modification. We will also update the “Last Updated Date” at the top of these Terms. By continuing to access or use the Site or Services after we have posted a modification on the Site or have provided you with notice of a modification, you will be deemed to have agreed to be bound by the modified Terms.
All Intellectual Property Rights in the Site, the Services and Website Content are the exclusive property of Homestay Technologies Limited. You will not remove, alter or obscure any Intellectual Property Rights incorporated in or accompanying the Site, the Services or Website Content. Subject to your compliance with the terms and conditions of these Terms, Homestay Technologies Limited grants you a limited, non- exclusive, non-transferable licence to access and view any Website Content solely for the purpose of your use of the Service.
The Site, the Services and Website Content are provided “as is” without warranty of any kind from Homestay Technologies Limited, either express or implied. Homestay Technologies Limited makes no warranty regarding the quality of any Listings, Accommodations, the Services or Website Content or the accuracy, timeliness, truthfulness, completeness or reliability of any Website Content obtained through the Site or the Services. Homestay Technologies Limited shall not be held responsible for verifying any information uploaded, messages sent or video / voice calls initiated via the Site by a Host Family, Customer or otherwise or performing any background checks relating to said persons and Homestay Technologies Limited makes no endorsement of said persons or information relating to them and disclaims all liability in this regard. The Site and Services are a platform upon which Host Families, and Customers may come together for the purposes of Accommodation bookings. Homestay Technologies Limited is not a party to any agreement between Host Families, and Customers and has no control over the conduct of said parties of any agreements as between them, whether concluded via the Site, Services or otherwise, and Homestay Technologies Limited disclaims all liability in this regard.
17. Limitation of liability
17.1 To the greatest extent permitted by law, this clause 16 sets out the extent of liability of Homestay Technologies Limited and persons connected to it (as set out herein) in delivering the Services hereunder.
17.2 Neither Homestay Technologies Limited nor any other party involved in creating, producing or delivering the Site, the Services or the Website Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services or for any damages arising out of or in connection with these Terms, from the use of or inability to use the Site, the Services or the Website Content, from any communications, interactions or meetings with other users of the Site or Services or other persons with whom you communicate or interact as a result of your use of the Site, the Services or from your listing or Booking of any Accommodation via the Site and Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Homestay Technologies Limited has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.
You agree to hold harmless and indemnify Homestay Technologies Limited and its subsidiaries, affiliates, officers, agents and employees, from and against any claim, liabilities, damages, losses and/or expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with the provision of the Accommodation, your use of the Site and/or the Services, including without limitation in relation to the Host Family Content.
19. Entire agreement
These Terms, the Privacy Statement and the General Terms constitute the entire and exclusive understanding and agreement between Homestay Technologies Limited and you regarding the Site, Services, Website Content and any Bookings or Listings of Accommodations made via the Site and/or using the Services, and these Terms the Privacy Statement and the General Terms supersede and replace any and all prior oral or written understandings or agreements between Homestay Technologies Limited and you regarding Bookings or Listings of Accommodations, the Site, Services and Website Content. These Terms shall take precedence over any agreement or understanding that you may have with a third party in connection with the Site, the Services, Website Content and/or any Bookings or Listings of Accommodations made via the Site and/or using the Services.
20. Law and jurisdiction
These Terms are governed by the laws of Ireland and any dispute or claim arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Ireland.
21. Termination of this Agreement
21.1 This Agreement may be terminated forthwith by Homestay Technologies Limited by notice in writing if you (i) commit any breach that is irremediable; (ii) if such breach is remediable, you fail to remedy that breach within 10 days of the breach occurring; or (iii) for repeated breach of these Terms.
21.2 Without prejudice to Homestay Technologies Limited rights under Clause 7, either party may terminate this Agreement for its convenience on giving not less than thirty (30) days’ notice to the other party without liability to make or pay any compensation to the other party in respect of such termination.
21.3 In the event of any termination of this Agreement all licenses granted to you shall automatically terminate.
21.4 In the event of termination the Host Family shall honour all Bookings made prior to termination.
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Homestay Technologies Limited without restriction.
If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.
If you have any questions in relation to the above, Terms & Conditions please contact Homestay Technologies Limited, 3rd/4th Floor, 6/7 St Stephen’s Green, Dublin 2 or firstname.lastname@example.org.