How does Homestay.com address trust and safety?

The safety of our hosts and guests is our number one priority. Any hosts that are connected with a Local Partner are visited by them before being listed on Homestay.com. Please note, Homestay.com do not visit or verify in person any homestays listed on the Homestay.com website.

We ask that hosts confirm their email addresses and phone numbers during the signup process which we also send for verification. We review every profile in detail before allowing the listing to appear on the website.

Our hosts’ public profile on the website will show only their first name and will not give the specific location of their home. It will show only the general area in which their home is located. Guests will only receive their host’s full name, address and contact details after they have made a confirmed booking and have paid their booking fee.

We currently store documents in Amazon S3. This storage complies with the safe harbour regulations. All documents are encrypted, and only accessible with private tokens dynamically generated.

We always encourage hosts and guests to use the messaging system to get to know each other a bit before making with a booking.


We're here to help!

If you have a question we haven't answered, get in touch at support@homestay.com.

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