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Help Center Trust and Safety Trust and Safety
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- What if I have been advised that the host is out of town and cannot show you the property?
- What if I have been asked to pay a downpayment / deposit before I view a property?
- What if I am contacted by a Host before I make a booking on Homestay.com asking me to transfer money?
- What if I am contacted by Homestay.com re arranging key collection?
- What if I am advised an Agent will meet me to view the room / property?
- What if I have booked an apartment on Homestay.com and have been asked to transfer payment?
- What if I am contacted by Homestay.com to transfer money to a host?
- Is there an approval process after completing my profile?
- Why didn't I receive my verification email notification?
- How can I verify my profile?
- How can I reset or change my password?
- Does Homestay.com screen hosts and guests?
- Why was text removed from my message?
- Why should I pay and communicate only on Homestay.com platform?
- What safety tips can I follow and how can I prepare myself as a host?
- What safety tips can I follow and how can I prepare myself as a guest?
- What is email verification?
- What if someone asks to arrange payment of the booking fee outside of the Homestay.com site?
- My account details changed but I didn't change them.
- How do I verify my account?
- How do I know an email is really from Homestay.com?
- How can I make sure I have a strong password?
- What if I've forgotten or want to change my password?
- Does Homestay.com provide insurance?
- As a host, should I have a smoke and CO detector installed?
- Is my private information safe?
Is my private information safe?
All of the information submitted to Homestay.com by guests and hosts is securely stored and protected.
We're here to help!
If you have a question we haven't answered, get in touch at support@homestay.com.