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Trust and Safety
- What if I have been advised that the host is out of town and cannot show you the property?
- What if I have been asked to pay a downpayment / deposit before I view a property?
- What if I am contacted by a Host before I make a booking on Homestay.com asking me to transfer money?
- What if I am contacted by Homestay.com re arranging key collection?
- What if I am advised an Agent will meet me to view the room / property?
- What if I have booked an apartment on Homestay.com and have been asked to transfer payment?
- What if I am contacted by Homestay.com to transfer money to a host?
- Is there an approval process after completing my profile?
- Why didn't I receive my verification email notification?
- How can I verify my profile?
- How can I reset or change my password?
- Does Homestay.com screen hosts and guests?
- Why was text removed from my message?
- Why should I pay and communicate only on Homestay.com platform?
- What safety tips can I follow and how can I prepare myself as a host?
- What safety tips can I follow and how can I prepare myself as a guest?
- What is email verification?
- What if someone asks to arrange payment of the booking fee outside of the Homestay.com site?
- My account details changed but I didn't change them.
- How do I verify my account?
- How do I know an email is really from Homestay.com?
- How can I make sure I have a strong password?
- What if I've forgotten or want to change my password?
- Does Homestay.com provide insurance?
- As a host, should I have a smoke and CO detector installed?
- Is my private information safe?
We're here to help!
If you have a question we haven't answered, get in touch at support@homestay.com.